1. Introduction & Scope
Welcome to My Global, the enterprise operations management and field service mobile application. This application is developed and published by Logic Technologies (a software company based in Tuticorin) on behalf of our client, Global Technologgy (a water purifier sales and service management company based in Kovilpatti).
This application is designed strictly for internal business operations and is used exclusively by authorized personnel, field technicians, and sales representatives of Global Technologgy. It is not intended for general public usage. Access is restricted to pre-registered personnel whose devices and accounts have been provisioned by system administrators.
Note: Since user accounts are pre-created by the company administration, there is no self-service sign-up or account creation available within the mobile app.
2. Information We Collect & How We Use It
To facilitate operational workflows, print customer receipts, and verify field services, the app collects and processes the following data:
- Precise Foreground Location Data: We access your precise location (GPS) only when the application is running in the foreground. This coordinates scan occurs when a technician uploads a photo to mark a service job as completed. This verification guarantees technician presence at the client site. We do not track location in the background or when the app is closed.
- Device Identifiers (Android ID): The application retrieves your device's Android ID during login. This ID is bound to your pre-allocated profile on our servers. This binding ensures that only registered corporate devices can log in, preventing unauthorized access even in the event of leaked credentials.
- Camera and Gallery: Access to your device camera and gallery is required to capture and attach verification photos when finalizing water purifier installation or service updates.
- Bluetooth Access: Bluetooth capabilities are used solely to locate, link to, and print physical invoices and receipts using Bluetooth thermal printers.
3. Secure Communication
All data exchanged between the My Global mobile app and our servers is transmitted over encrypted channels using secure HTTPS (SSL/TLS) protocols to prevent interception or tampering. We enforce restricted network security configurations to ensure insecure cleartext (HTTP) traffic to production servers is denied.
4. Data Sharing & Third-Party Disclosure
We do not sell, trade, or share your personal or device data with third parties. All collected logs, location markers, and device records are stored securely on private company servers managed by Global Technology for compliance, verification, and audit purposes.
5. Account Deletion & Data Retention
Since your login credentials and profile are managed directly by corporate administrators, individual users cannot delete accounts directly within the app. To request account deactivation, profile deletion, or removal of historical records, please contact your designated Global Technology Administrator directly.
6. Changes to this Privacy Policy
We may update this enterprise privacy policy periodically to align with security standards and operational requirements. Technicians will be notified of major changes through internal channels.
7. Contact Information
For administrative inquiries, privacy queries, or support issues regarding the My Global application, please contact the IT Operations Help Desk at Global Technology.